Customer Support Policy

Effective Date: August 6, 2025

At TDPL (https://tdpl.org.in), we’re here to help you with your orders, returns, and product questions related to safety and industrial gear like helmets, gum boots, gloves, and more.

1. Support Hours

Monday to Saturday: 10:00 AM – 6:00 PM (IST)
Closed on Sundays & Public Holidays

2. How to Reach Us

• Email: support@tdpl.org.in

• Contact Form: https://tdpl.org.in/contact

• (Phone or in-app support, if available, can be added here)

We usually respond within 24–48 business hours.

3. What We Help With

• Order tracking & updates

• Returns & refunds

• Product info

• Damaged or wrong items

• Payment issues

• Bulk order inquiries

4. Important Notes

• Report damaged items within 24 hours of delivery

• Keep your Order ID handy for quicker help

• We won’t tolerate abusive behavior toward our support team

• We’re not responsible for courier delays

5. Policy Updates

This policy may change from time to time. Please check this page for updates.